Report Your Repair Online

We want to keep our homes in a good condition so our residents can enjoy living there.

Before completing the form please read the section on tenant’s responsibilities for repairs and maintenance. Please note we will carry out the repairs in accordance with our standard target time scale.

It is important that you advise us of the precise fault and only report one problem. If you have than one fault, please fill in the form again.

Please also make sure to attach pictures of the fault when appropriate.

TIME SCALE OF REPAIR – We set target times dependent on the type of repair and how urgent it is Read More

All urgent and non-urgent repairs can be reported by completing the form below.

In an emergency please call our office on 020 8649 8784 during office hours
(Mon – Fri 10am – 5pm) or send a text to 07797 8005 13 outside our normal office hours.
Report a repair
  • Report a repair
    0
  • Your Name*Your full name
    1
  • Property Address:*Enter your full address and postcode.
    2
  • Mobile Phone No:*Contact telephone number.
    3
  • Your E-mail Address:*a valid email address
    4
  • Emergency*Only in case of emergency.
    Fire
    Smell gas
    None of these
    5
  • Urgent repairs
    7
  • Heating*
    Gas Central Heating
    Electric heating
    None of these
    8
  • Hot Water*
    Water heated by electricity
    Water heated by gas
    None of these
    10
  • Leak*
    In kitchen
    In bathroom
    From ceiling
    From roof
    Other
    None of these
    12
  • Water*
    Limited or no running water
    Other
    None of these
    14
  • Electrical Fault*
    No Power
    Light Bulbs
    Power socket
    Panel Heaters
    None of these
    16
  • Routine Repairs
    18
  •  

    19
  • Kitchen*
    Oven
    Hob
    Extractor Fan
    Kitchen Units
    Sink
    Tap
    Work top
    Other
    None of these
    20
  • Bathroom / Toilet*
    Extract Fan
    Blocked Pipe
    Leaks Taps / Shower mixer
    Damp Mould
    Cistern / Flush
    None of these
    Other
    22
  • Doors*
    Doorbell
    Internal Doors
    Locks and Key
    Lost key
    Main entrance door
    Other
    None of these
    24
  • Window*
    Broken Glass
    Handle
    Opening or closing
    Lock
    Other
    None of these
    26
  • Walls and Ceiling*
    Damp patch appearing
    Mould appearing
    Plaster
    Other
    None of these
    28
  • Floors*
    Tiles damaged
    Loose boards
    Damaged skirting board
    Carpet damaged
    Other
    None of these
    29
  • Laundry*
    Washing machine
    Tumble dryer
    None of these
    30
  • Alarm*
    Smoke Detectors
    CO Detector
    Fire alarm - communal
    Other
    None of these
    31
  • General Repair / Maintenance
    33
  • External*
    Drain pipes
    Blocked drain
    Gutter
    Lighting
    Fence
    Path
    Leaking roof
    Other
    None of these
    34
  • Communal area*
    Bin store overfilled
    Intercom not working
    Lighting not working
    Communal door not locking /working
    Post box damaged
    Other
    None of these
    36
  • Pests / Vermin*
    Insects
    Bedbugs
    Rodent / Mice
    Other
    None of these
    38
  • Please add photos of the repair issue, this will let us see the problem and respond to it quickly.*Anything you feel will help us processing the enquiry. (Upload up to 10 images) Upload
      40
    • Have you read our guidance notes above?*
      Yes
      No
      41
    • Appointment and Access
      43
    • Information – Can our builder use our keys to carry out repairs ? –
      44
    • This can speed up the response time for a repair. Note our builders are professional and complaint when carrying out repairs without the presence of the occupant- tenant. Most of our tenant prefer this option instead of a fixed appointment as it saves them from having to take time off work.
      45
    • Can our contractor use our keys ?*
      Yes (Private tenants) – I give consent to use your keys to carry out the repairs any weekday.
      Yes (Corporate tenants) – I give consent to use your keys to carry out the repairs any weekday and we will inform the occupant.
      No – (Private Tenants) Please arrange appointment with me
      No – (Corporate tenants) – Please arrange appointment with me so I can advise the occupant when the works will be carried out and ensure the occupant is at home
      46
    • Please read our guide before you submit the faults
      Water Heated by Electricity Leak
      Electrical Fault Electric Heating
      Mildew Gas Central Heating
      Blocked Waste Pipe Water Heated by Gas
      Kitchen Bathroom
      Extract Fans Pests / Vermin
      Fire Light Bulbs
      Smell Gas Alarm
      50
    • 51