Tenant Rent Arrears

Paying the rent and on time is one of the most important parts of your tenancy with us. The money we collect from rents goes to pay for the services that we provide for you.

Rent should always be your first priority, as you could lose your home if you don’t pay it. So, if you have got money worries:

  • Don’t ignore the problem
  • Don’t promise payments you’re unable to make
  • Make every effort to pay on time. If you’ve problems keeping to the payment agreement, please let us know straight away. Tell us if your circumstances change.

You will have recently received a letter or email from us recently saying that your rent arrears are high or you have missed a payment. You must now fill in relevant part of the form urgently to tell us of your intention to pay the arrears or send us an email. Please do this within the next 48 hours.

Personal Details
  • Personal Details Questions marked * must be completed
    0
  • Your Name*Your full name
    1
  • Property Address:*Enter your full address and postcode
    2
  • Mobile Phone No:*Contact telephone number.
    3
  • Your E-mail Address:*a valid email address
    4
  • Please fill in only the relevant form below, if you are not sure check the email or letter we sent
    5
  • Missed payment form you, please fill this in if you have made no payment for your rent for this rent period
    6
  • Why have you not made your rent payment for this period?*
    7
  • Are you going to pay the rent for this period today or in the next couple of days?*select just one
    Yes
    No
    8
  • Would you like to visit our office to discuss the rent arrears?*
    Yes
    No
    11
  • Low payment from you, please fill this in if your rent payment was less than it should be to cover the rent
    14
  • Your rent payment is less than usual and this had led to your account accruing substantial arrears
    15
  • Please can you tell us why you have not paid the correct amount of rent for this period?*
    16
  • Will you pay the remaining amount today or in the next couple of days?*select just one
    Yes
    No
    17
  • Any other comments you wish to make?*
    20
  • 21