What to Do in Case of a Fire

You must immediately evacuate the property and then contact the emergency services to report the fire (Call 999)

After that you must contact us by telephone 0870 428 1083 or send an emailRead More

Smell Gas

If you have a gas leak or you can smell gas you must immediately evacuate the property and then contact: National Grid Gas Emergency Service on 0800 111 999

After that you must contact us by telephone 0870 428 1083 or send an emailRead More

I have no hot water and I live in a flat.

In almost all properties by us – particularly flats, the hot water is supplied by modern pressurised invented cylinder.

Useful notes and tips before reporting the repair item. Read More

 Download useful guide

I have no hot water and I live in a house or flat with gas central heating

Combination boilers – more commonly known as combi boilers – are the most popular kind in the UK and provide heat and hot water with no need for water tanks or cylinders.

Low pressure in the system can result in low heating or no hot water. Read More

Common Central Heating Problems

There are 2 common causes for gas boilers not working which you should be able to diagnose and solve:

Pilot Light – Many boiler issues are related to the pilot light not being lit, this is easy to do and can normally be done by the tenants: Read More

Electric Heating

You can lose power to your home for several reasons from a planned interruption from your supplier through to a switch tripping or a fault with your wiring or an electrical appliance or you have not used up the credit on a prepaid meter. Read More

How to fix common Bathroom problems

Drains can become blocked over time and will require clearing. Prevention is always better than a cure, so you should take care not to put unsuitable items down the sink or toilet: Read More

My Toilet is Blocked

If you have a blocked toilet, this is usually caused by using too much toilet paper and can usually be unblocked quite easily.

For tips on how to unclog, Read More.

Kitchen

In the first instance it is an occupiers responsibility to take reasonable steps to clear a blocked drain.

Drains can become blocked over time and will require clearing. Prevention is always better than a cure, so you should take care not to put unsuitable items down the sink. Read More

How to clear blocked pipes

In the first instance it is an occupiers responsibility to take reasonable steps to clear a blocked drain.

Drains can become blocked over time and will require clearing. Read More

 

My Fuse box keeps tripping

When a fuse box trips, this usually means that an appliance you are using is faulty.

If you want to find out what is causing it, go to our page to Read More

Electrical Fault

If you lose power but you are not aware of a planned interruption and your neighbours still seem to have power then you may well have tripped the system. Read More

Mildew

If the discolouration is mildew then you remove the mildew with an appropriate product.

Removal of mildew is an occupier’s responsibility under the terms of their tenancy agreement. Read More

Leak

In those circumstances you should turn the water off immediately using the stopcock. If the leak is coming from the above or adjacent property, you must try to contact those occupants immediately and ask them to turn off their water & fix their leak. Read More

Black Mould and Condensation

What is condensation and how to prevent it.

If you have any evidence of black mould in your home then you NEED to read this information and act urgently. Don’t delay!

Mould is a serious problem for both Landlord and Tenant:

 Download helpful guide or Watch useful video

Condensation and Damp- Helpful Tips

What is condensation and how to prevent it.

Condensation is caused when warm air meets a cold surface. It can damage your home, clothes and bedding if you leave it untreated. It can also cause mould to grow on walls and ceilings.

Read More

Smoke alarm doesn’t stop beeping

Smoke alarms and carbon monoxide alarms can be mains powered or battery powered.

If your alarm has a battery and is not functioning correctly please check whether the batteries require replacement before reporting your issue. Read More

How to Clean the Extractor Fan Extractor

Consequently, similar to vacuum cleaners, dust and dirt can collect on the fans very easily. If your extractor fan appears to be non-effective or noisy, your first approach to fixing the fan should be cleaning it. Read More

Pests / Vermin

Your tenancy agreement states that it is a tenants responsibility to take reasonable steps to prevent and remove any infestation that may occur during the tenancy.

Read More

 For bed bugs Download helpful guide or watch useful video

If I misplace or lose a key

If you cannot gain access to the property or the property is not secure this is an emergency and must be reported to us immediately.

If you are reporting this outside of our office hours and the property is not secure you should source a local locksmith to secure the property and log the details on online. If a new lock is fitted to the property please note that we will require an additional key for management purposes. Read More

Light Bulbs

Changing light bulbs is a tenant responsibility.
This does not mean that you have to physically do this yourself, but it is your responsibility to change or pay for a contractor to do so where necessary.

Read More

I live in a house and I can’t reset my Fire Alarm Panel

If your Fire Alarm Panel has gone off and you cannot reset it, we can guide you how fix the issue and also give you tips on how to avoid it in the future:
Read More

 

 

Please feel free to Report Your Repair Online