Blocked Waste Pipe

In the first instance it is an occupiers responsibility to take reasonable steps to clear a blocked drain.

Drains can become blocked over time and will require clearing. Prevention is always better than a cure, so you should take care not to put unsuitable items down the sink or w.c for example flushing nappies down the toilet and keeping a bath or shower plug free of hair.

Many products are available to buy in supermarkets or DIY stores.

If you are not sure what to do please watch the following clip:



If the leak cannot be contained and/or it is causing damage to the property (especially if it is penetrating into an electrical fitting) it is classified as an emergency and it must be reported by telephone as soon as possible.

In those circumstances you should turn the water off immediately using the stopcock. If the leak is coming from the above or adjacent property, you must try to contact those occupants immediately and ask them to turn off their water & fix their leak.

If the leak is containable you should continue to report it online. Place a bucket or other appropriate vessel under the leak to catch the water and limit potential damage to the property.

Make a note of the time it takes to fill the vessel and please include this information when you report it to us & don't forget to empty it when needed (you can set an alarm on your phone to remind you!)

Extract Fans

Please see electric fault check list before reporting malfunctioning extract fan.

Extractor fans are necessary for ventilation in your bathroom or kitchen. If your extractor fan is malfunctioning or is too loud please clean the fan

How to Clean the Extractor Fan

Extractor fans work like a vacuum cleaner by filtering out the bad air from your house to outside. Consequently, similar to vacuum cleaners, dust and dirt can collect on the fans very easily. If your extractor fan appears to be non-effective or noisy, your first approach to fixing thefan should be cleaning it. In fact, it is crucial to clean the extractor fans regularly in order to prevent the fans from malfunctioning or even spread air pollution in your house.

Make sure to wear gloves and a face mask to avoid contact or inhalation of the dust particles from the fan. Before cleaning the fan, turn off the electricity and switch off the fused connections.

Then, dilute a liquid detergent to 50% with warm water. Use a vacuum to clean off all the loose dust from the fan and use a tooth brush dipped in liquid detergent to clean the corners.

Wash the entire fan with cloth and liquid detergent. Completely wipe the water off the fan with dry cloth. It is important that water does not contact any part of the electronic devices of the fan.



If the discolouration is as shown in this picture then the problem could be mildew.

If the discolouration is mildew then you remove the mildew with an appropriate product.

Removal of mildew is an occupier's responsibility under the terms of their tenancy agreement. Prevention is better than a cure, so you should take care to wipe away excess water and also to adequately ventilate the area (open a window or leave the extractor fan running) after use.

For tips how to remove mildew please watch the following clip: For tips how to remove mildew please watch the following clip: