Electric Heating

Please check if there is power in your home.

You can lose power to your home for several reasons from a planned interruption from your supplier through to a switch tripping or a fault with your wiring or an electrical appliance or you have not used up the credit on a prepaid meter.

If you lose power but you are not aware of a planned interruption and your neighbours/the rest of the street still seem to have power then you may well have tripped the system.

Please check your fuse box or consumer unit to see if circuit breakers require resetting. If you are not sure how to do this please watch the following short clip:http://youtu.be/BlKeBJ41fH4

If the circuit breakers have not tripped please check to see if other properties are also without power (it could be a general power cut).

Or if you have a prepayment (Key or card) meter, please ensure you have credit available. If the above does not work please continue to submit online.

If a contractor is sent and the above has not been checked by you and is found to be the cause of the problem the cost of the call out may be charged to you.

If you wish to see a manual for the heater, you can find the brand name of the heater on the heater and use a search engine to find a manual for it, this will give you instructions specific to that heater..

In addition please download the useful check guide before reporting the fault.

Download useful guide Heater is not working - Help Guide