We have a lot of information available for our tenants, please see below for help we can provide. If you cannot find what you need, please contact us through our contact page: https://zkinvestments.com/existing-tenants/
If you have a something that needs to be repaired, you can go to our repair page. In it we will show you how you could possibly repair the problem or identify what is wrong. If the maintenance issue is something that cannot be handled by you then you can report the problem to us.
If you do report the problem to us, please have a look at the time scales we give for each kind of repair: Repair page
Paying your rent is the most important financial obligation that each if us has. To see different ways of making payment, follow the link: Payment page
Should you ever have rent arrears, there are options. The most important thing to do is contact us and we will try to help you. Follow the link for more information: Rent Arrears Page
Should there ever be a complaint of Anti-Social behaviour, we have specific guidelines to deal with it.
If you suspect someone of anti-social behaviour, please visit our page dealing with this. We help you identify anti-social behaviour and how it should be dealt with: Anti-Social Behaviour Page
We carry out a few inspections every year. These are general inspection, gas safety and electrical safety inspections. Go to the page to find out more: Inspections
Changes to tell us
There are times you will need to contact us if you change something, this could be your phone number, email address etc. Go to our page to see more: Changes to tell us
Ending your tenancy
If you wish to end your tenancy, you need to tell us right away when you intend to vacate, go to our page to find out our procedure for vacating: Ending your Tenancy
A tenant’s rights and responsibilities
When you sign a tenancy agreement, you agree to a number of responsibilities and also entitles you to a number of rights. To see what you are responsible for, go to our page: Your responsibilities as a tenant
Should you have any questions that have not been answered, click here to look at our FAQs