Check boiler

Please check whether the boiler is turned on and that there is still a gas supply to the property by checking another gas appliance (hob or fire).

There are 2 common causes for gas boilers not working which you should be able to diagnose and solve:

Pilot Light - Many boiler issues are related to the pilot light not being lit, this is easy to do and can normally be done by the tenants, watch this video or read the boiler instruction manual and you may be able to do it yourself:

Combi Boiler Pressure - Combi boilers (ones that give both heating and hot water on demand) require the correct operating pressure or they shut down as a safety precaution. It is usually quite straightforward to repressurise a combination boiler. Please refer to the appliance manual for instructions (if you don't have it add the make & model into a google search) or watch the following clips: General Combi Boiler:

Top Tips to figure what could be wrong -

If the above does not work or if there is no hot water after the boiler has been turned on and enough time has passed to heat the water then please contact us by telephone or continue to report the issue online.

Please check the guidance - Water heated by Gas

In addition please download the useful check guide before reporting the fault

Download useful guide


Cold/Inefficient Radiators

This will only apply if you've got a gas central heating system, and should help your radiators increase their heat output if the top of the radiator feels cold, and the bottom feels warm.

1. Before you follow these stages, check the thermostatic valves on the radiators to control the heat are adjusted correctly!

2. Turn the central heating system off or you could make the problem worse.

3. You will need a radiator bleeding key or a screwdriver (depending on the type of the radiator) - these can be purchased from a hardware store such as B&Q.

4. Have an old rag ready as water will come out of the radiator.

5. Turn the key/screwdriver anticlockwise slowly, only 1/4 or 1/2 a turn is necessary.

6. You should hear air leaving the radiator. Continue to let the air out until water is released from the radiator.

7. Completely close the valve.

8. Check the pressure on your boiler as the pressure may have reduced in the boiler by following these steps.


If your radiator still isn't working properly then please continue to report the repair item on line