Emergency repairs

Emergency repairs are problems that present an immediate risk to health, safety or the property.

Find out what to do, who to contact and when to call the emergency services

Emergency repairs

An emergency repair is a problem that presents an immediate risk to health or safety, makes the home insecure, or could cause serious damage. We aim to attend within 24 hours to make the situation safe. Further work may be required to complete the repair.

To report an emergency repair:

Call +44 7730 566769 during office hours (Monday–Friday | 10:00–16:00)

Outside office hours, please alert us of the emergency by sending an email to info@zkinvestments.com.

Gas safety advice

If you smell gas, or suspect a gas or carbon monoxide leak, please phone the National Gas Emergency Helpline on 0800 111 999.

You should also: 

  • Switch off all your gas appliances 

  • Open all doors and windows to ventilate your home

  • Turn off the gas supply at the mains (there’s usually a large lever next to the gas meter)

  • Evacuate the property immediately and wait for advice from the emergency services.

Fire safety advice

Alert everyone in your home that there is an emergency. Leave quickly, closing doors behind you. Follow the evacuation plan of the building and exit at the nearest fire exit.

If there is smoke, crawl along the floor where the air will be clearer. Never use the lift in the event of a fire.

Once you’re safely outside, phone 999 for the fire brigade.

Water leaks

Please report to your water provider. Details of your water provider can be found on your water bill.

Contact numbers for the main water providers are below: