Find out what is Anti-Social Behaviour and how to report it
Everyone has the right to enjoy their home in peace. You should try to be a good neighbour and keep good relations.
Everyone who signs up to our tenancy will know they have to act responsibly and ensure their children and visitors do not cause trouble. We take a zero-tolerance approach to this problem and if necessary, we will take court action which could lead to eviction.
The definition of Anti-Social Behaviour in the Crime and Disorder Act 1998 is: ‘behaviour likely to cause harassment, alarm or distress to one or more individuals not from the same household’.
Therefore, we do not expect to get involved in less serious problems, such as disputes over parking or doors being slammed, until you have talked, or attempted to talk, to your neighbour.
So if you are having a problem with a neighbour, talk to them first. Explain exactly what is causing you a problem and why. Most people are reasonable if spoken to calmly and politely, and sometimes they may not be aware they are causing a nuisance.
Noisy Neighbours – What can I do?
Noise Nuisance from your neighbours can be frustrating, but it isn’t unusual that this person is entirely unaware of the impact their behaviour is having.
What you can do
The first step to solving a problem regarding excessive noise is to politely inform your neighbour about the noise. If you do not want to approach in person and would rather inform them anonymously, click the link to open our Noise Nuisance postcard. You can print this off, fill it in and post it in your neighbour’s letter box.
We hope this friendly approach is will resolve the issue, if it does not work please contact us using our Anti-Social reporting page.
Reporting the noise nuisance to us
If you have informed the neighbour of the issue of the level of noise they are making and they ignore you, please contact us to report the noise nuisance.
When you report the neighbour, we may ask that you fill in a few copies of our Anti-Social Behaviour diary, on this you will make notes of noises made and the time they occurred.
In addition to this, if you have a smart phone / tablet, you can download “the Noise App”. The Noise App is a very easy way to record noise that is causing annoyance. This works on Android and iPhones / iPads. Please follow these links for guide on using the app: Public Information and App user guide.
Once you have gathered this information, please send us an email of the evidence you have accumulated, e.g. Sound Files of noises, a record of noises made on our diary sheets. We will review what have sent and confirm our findings to you.
If there is a need for further action, we will open an anti-social behaviour case.
One of my neighbours is taking drugs in their home
We recommend that you do not approach any tenant you suspect with abusing drugs yourself; all drug activity should be reported to the police. You can call 101 to contact your local police department or call Crimestoppers anonymously on 0800 555 111.
We are unable to act on reports of drug dealing, this is a matter for the police to investigate. We will only take tenancy action following the police charges.