Report Your Repair Online

We want to keep our homes in a good condition so our residents can enjoy living there.

Before completing the form please read the section on tenant’s responsibilities for repairs and maintenance. Please note we will carry out the repairs in accordance with our standard target time scale.

TIME SCALE OF REPAIR – We set target times dependent on the type of repair and how urgent it is Read More

All urgent and non-urgent repairs can be reported by completing the form below.

In the event you have a gas leak, power failure, fire incident or no water supply please click here for emergency contacts.

In an emergency please call our office on 020 8649 8784 during office hours
(Mon – Fri 10am – 4pm) or send a text to 07797 8005 13 outside our normal office hours.
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1 Your details
2 Repair details
3 Access - appointment

Report a repair

Your Nameyour full name
Property AddressEnter your full address and postcode
Mobile Phone Numbercontact phone number

Emergency repairs

EmergencyOnly in case of emergency

For no water supply or for water leaks outside the boundary of your property, report to your water provider. Details of your water provider can be found on your water rates bill.Number for the main water providers are below:

Thames Water: 0800 714 614

Southern Water: 0845 278 0845

SES Water: 01737 772000

If there is a fire in the property that you cannot put out, evacuate the property, call 999 and ask for the Fire Brigade.

After you have done this send us an email to info@zkinvestments.com or phone us on 0208 649 8784 .

If you have a gas leak or you can smell gas you must immediately evacuate the property and then contact. National Grid Gas Emergency Service on 0800 111 999

Add some text or HTML here

Repair – Maintenance details

It is important that you select the location and use the various repair item choices to identify the precise repair item(s).

Where is the repair located?
Select Other
Pests - Vermin
TV , Internet , Satellite
Utility Meter
Select inside my home
Heating

Radiator not getting warm

Have you tried to bleed the radiator or checked the thermostatic valves? Click here

Have you tried to bleed the radiator or checked the thermostatic valves?* Click here

Please advise error code showing on the boiler panel and send a picture

error code
0 /
send a picture
cloud_uploadUpload

Is the Gas Supply on ?*

Please advise the boiler make *

0 /

Please advise if you have checked the fuse box and power in your home* Click here

Hot water

Please advise error code showing on the boiler panel and send a picture

error code
0 /
send a picture
cloud_uploadUpload

Is the Gas Supply on ?*

Please advise the boiler make *

0 /

Have you used the emergency backup switch to heat the water ?* Click here

Leaks

Please advise error code showing on the boiler panel and send a picture

error code
0 /
send a picture
cloud_uploadUpload

Please advise if hot water and heating working?*

Please read the useful notes and quick fix tips Click here

Place a bucket or other appropriate vessel under the leak to catch the water and limit potential damage to the property.

Have you placed a bucket or appropriate container to catch the water and limit potential damage to the property?*

Please read the useful notes and quick fix tips Click here

Place a bucket or other appropriate vessel under the leak to catch the water and limit potential damage to the property.

Have you placed a bucket or appropriate container to catch the water and limit potential damage to the property?*

Please read the useful notes and quick fix tips Click here

Place a bucket or other appropriate vessel under the leak to catch the water and limit potential damage to the property.

Have you placed a bucket or appropriate container to catch the water and limit potential damage to the property?*

Please read the useful notes and quick fix tips Click here

Place a bucket or other appropriate vessel under the leak to catch the water and limit potential damage to the property.

Have you placed a bucket or appropriate container to catch the water and limit potential damage to the property?*

Please read the useful notes and quick fix tips Click here

Place a bucket or other appropriate vessel under the leak to catch the water and limit potential damage to the property.

Have you placed a bucket or appropriate container to catch the water and limit potential damage to the property?*

Please read the useful notes and quick fix tips Click here

Place a bucket or other appropriate vessel under the leak to catch the water and limit potential damage to the property.

Have you placed a bucket or appropriate container to catch the water and limit potential damage to the property?*

Electrical

Please read the useful notes and quick fix tips to identity the fault Click here

Please advise if you have found the cause of the trip*

Have you replaced the batteries?* click here

Have you replaced the batteries Click here

Please advise if you have checked the fuse box and power in your home* Click here

Please advise if you have checked the fuse box and power in your home* Click here

Please advise if you have checked the fuse box and power in your home* Click here

Please advise if you have checked the fuse box and power in your home* Click here

Bathroom - WC

Please advise the make of the shower Unit or upload image of the shower unit*

0 /

Most blockages can be cleared by you – see quick fix tips Click here

Have you tried to clear the blockage?*

Toilet

Most blockages can be cleared by you – see quick fix tips Click here

Have you tried to clear the blockage?*

Have you tried clearing the blockage - see quick fix tipe Click here

Have you tried the quick fix tips to clear the blockage?* Click here

Have you tried the quick fix tips to clear the blockage?* Click here

Kitchen

Please read the useful notes and quick fix tips Click here

Have you tried clearing the blockage - see quick fix tipe Click here

Walls, Ceiling, Floors or Stairs
Door handles or locks
Doors or Frames

How was the damage caused?*

0 /
Windows

How was the damage caused?*

0 /
Select communal area
Doors and Locks
Electrical
Stairs, stairwell
Bins – refuse area
Fence, paths, patio
Roofs, Guttering
Outside my home
Outside my home
Fence, Paths , Patio
Drains and pipes
Roof, guttering
Electrical & other
Any other commentsPlease use this section to provide as much information – like location of the repair , cause of damage etc
0 /

Picture- Video Upload

Please add photos of the repair issue, this will let us see the problem and respond to it quickly. Anything you feel will help us processing the enquiry. (Upload 5 images or send a short video after completing the form by email to info@zkinvestments.com )

Are you able to send picture or a short video of the fault – repair item?
Please can you explain why you can not include an image or video of the problem?
0 /

Note: Please do not upload any video files, you can send videos by email to info@zkinvestments.com

cloud_uploadUpload
Can you send videos of the fault – repair item

If you do not send the picture or a short video this may cause delays to repair the fault.

If you are having issues, then we recommend you take the picture on your mobile phone and send a separate email attaching the pictures to info@zkinvestments.com

Have you read our guidance notes above?

Dogs in the Appointment and Access

For the safety of our builders, we need to be informed if there are any pets particularly dogs in the property.
Please confirm if you have pets in the property or not:
Thank you for confirming that you have a pet, please confirm the type of pet you have:
You must make sure that it is removed from the property when the builder comes to make the repairs

This is for the safety of the builder and if they arrive to find a pet in the property, they may not make the repair to the property.

Please confirm you will make sure to remove the pet from the property before the repair:

Appointment and Access

Allowing us to use our keys can speed up the response time for a repair.

Note our builders are professional and compliant when carrying out repairs without the presence of the occupant / tenant.

Most of our tenants prefer this option instead of a fixed appointment as it saves them from having to take time off work or other important issues.

Can our contractor use our keys
Our scheduled days for attending repairs is Tuesday, Wednesday, Thursday or Friday. Please be aware that non-urgent repairs may take 7 to 10 days.
Please indicate whether you’d like an all-day or afternoon time slotRequired

Survey and Feedback

What device did you use to complete the form?
How do your rate your overall experience in completing the online form for reporting repairs or maintenance issue?(your feedback will help us improve our service)
Comments to improve the reporting of repair and maintenance
0 /
reCaptcha v3

Please do not press the submit button more than once while its processing.

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