Making a payment

Find out how to pay your rent securely, including bank transfer and housing support options.

We also provide guidance if you are struggling to pay or need additional support.

Rent must always be paid in advance, either weekly or monthly as agreed in your tenancy.

If you are having difficulty paying, please contact us as soon as possible — we are here to help.

How can I pay my rent?

You can choose from the following payment methods:

Bank transfer (recommended)

Paying by bank transfer is quick, secure and available 24/7.

Bank details:
Sort Code: 56-00-27
Account Number: 08269602

Please include your name or property address as a reference so we can identify your payment.

Direct debit / standing order

You can set up a regular payment from your bank account to ensure your rent is paid on time each month.

This is a simple way to avoid missed payments.

Housing Benefit / Universal Credit

If you receive housing support:

Payments are usually made in arrears, which may cause a shortfall
You are responsible for paying any difference between your benefit and your rent
In some cases, payments can be made directly to us

If you are struggling, you may be able to apply for a Discretionary Housing Payment (DHP) through your local council.

What if I’m struggling to pay?

Please contact us as soon as possible. We can offer support and help you find a solution before the situation becomes more serious.

Important information

Payments we cannot accept

❌ Payments sent by post

❌ Cash given to staff outside of the office

These methods are not secure and cannot be guaranteed.