Privacy Policy and Cookies

Privacy Policy

At ZK Investments we are committed to protecting and respecting your privacy.

This policy explains when and why we collect your personal data, how it is used, the conditions that it may be sent to another and how we keep your information secure.

This policy is subject to changes from time to time, it is in your best interested to check this page periodically to ensure that you are still happy with our conditions.

If you have any questions regarding our Privacy Policy practises, send an email to or write to us at Unit 6 ZK Park, 23 Commerce Way, Croydon, CR0 4ZS.

Who are we?
We are ZK Investments, we are the property managers for over 100 properties in Croydon, Crystal Palace, Carshalton, West Wickham and Acton. Our company is a register company limited
(no. 9742190) and are a registered member of the Residential Landlords Association.
ZK Investments and the Data Protection Act
The Data Protection Act 1998 ensures your information is not misused.

It defines a set of rules and guidelines we must follow when handling your information. These are referred to as Data Protection Principles.

The Act states that we must make sure your information is:

  • Processed fairly and lawfully
  • Processed for limited purposes
  • Adequate, relevant and not excessive
  • Accurate and up to date
  • Not kept for longer than necessary
  • Processed in line with your rights
  • Kept secure
  • Not transferred to other countries without adequate protection.

Your right to privacy when using the website is protected by the Privacy and Electronic Communications Regulations (EC Directive) 2003 and your rights in respect of your personal data are protected by the Data Protection Act 1998

What type of information is collected from you?
The personal information we collect from you may include your name, email address, phone number, job status and also job title and home address. We also collect information related to your tenancy, so we also keep track of your rent payment history.
How is your information used?

Your information is used by us to:

  • Advertise our viewings of available properties to you.
  • Deliver support for special needs to you or any member of your household,
  • Properly managing your tenancy and the property is relates to
  • Monitor your compliance to the terms of your tenancy agreement
  • Conducting surveys to monitor and improve our services

We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We may sometimes need to share personal information with third parties. We do this to achieve the purposes described above. We also share information:

  • To allow us to tailor our services to you
  • For detecting possible fraud,
  • To deal with rent arrears (e.g. tracing and/or debt collection agencies)
  • To deal with unpaid bills, e.g. utility or council tax bills – we may need to pass on your forwarding address
  • To help us communicate with you (e.g. we sometimes use external printers, translators etc…)
  • To assist the police in solving a crim and investigating anti-social behaviour

New regulations on information sharing has been introduced which means we can share limited information about our tenants and the properties with local authorities. We also share limited personal information with external contractors such as address and phone number, examples include:

  • Health and Safety compliance checks
  • Maintenance contractors
Your Choices

We will only contact you by email, phone or text message if you have given prior consent. You can change your marketing preferences at any time by contacting us by email:

Security precautions in place to protect the loss, misuse or alteration of your information

Details that are sent to us when you register over the internet can never be guaranteed to be 100% secure. We will always strive to protect your personal information, but we cannot guarantee the security of any information you transmit to us and you do so at your own risk. Once we receive your information, we will make our best effort to keep it secure.

  • Filing cabinets kept in secure office accommodation
  • Secure computer systems. Any records held electronically will be protected by appropriate security arrangements that prevent unauthorised access
What are your rights?
If you believe the information we process on you in incorrect, you can request to see this information, and have it corrected or deleted. If you ever wish to make a complaint about how your data has been handled, you can contact our Data Protection Officer on

A cookie is a small text file that is stored by your web browser. You can find out more about cookies on and published by the IAB. The use of cookies is subject to the provisions of the Privacy and Electronic Communications Regulations (EC Directive) 2003.

We use cookies to store session information while you are browsing our website. This allows us to improve your browsing experience by remembering your settings and choices. Cookies are a technical requirement for some functions offered on this website, such as staff or board member logins. Cookies must be enabled if you wish to make use of any of these services. We do not use cookies to store any personal data.

We also use Google Analytics cookies to enable more accurate reporting of site usage data. We do not use third party cookies.

If you do not wish us to use cookies you may disable cookies in your browser settings. Details of how to do this differ according to the browser you use. Instructions can be found in your browsers help files by searching for cookies or privacy.

Full instructions for most popular browsers, including older versions, can be found at Cookies are a technical requirement for some functions offered on this website, such as staff or board member logins. Cookies must be enabled if you wish to make use of any of these services.

16 or Under
If you are aged 16 or under, please obtain your guardian /
parent’s permission before providing us with personal information.
Review of this policy
We keep this policy under regular review. This policy was last updated in April 2018