What happens if I do get into arrears?
We’ll contact you when you miss a rent payment to tell you the amount you owe.
If you receive a letter, please read it carefully. Contact us straight away to arrange to pay the arrears.
If we don’t hear from you and you don’t make a payment, we’ll move through the stages of our arrears policy.
If arrears are less than £ 200 we will remind you to pay your rent as you are obliged to do.
If you do not clear the rent arrears or make formal arrangement to reduce your arrears then the landlords may not renew your tenancy and you may be at risk of losing your home.
For larger arrears – More than £ 200 we will request you to visit our offices to discuss the arrears and arrange an affordable payment plan to help you pay off the arrears over an agreed period of time.
If it is unlikely that the debt is going to be cleared quickly, it is likely the landlords will serve you with appropriate legal notice warning you of the intended eviction.
At this stage we will also contact the Council and inform them of the rent arrears and request them to pay the rent directly to us in case the local housing allowance has been paid to you.
If an arrangement to clear or reduce the rent arrears is still not made, or you make an agreement and subsequently break this we will serve the appropriate legal notices to formally start the eviction process. This could mean we take you to court. You could even be evicted from your home. It’s important to remember if you’re evicted, you must still pay back any money you owe.