Paying your rent
Your rent should be paid in advance, whether you pay weekly or monthly.
Your rent is the most important financial commitment you have.
Paying the rent is one of the most important parts of your tenancy with us.
If you do not pay your rent, you can lose your home, so you should make your rent your first priority, above any other financial commitments you have.
If you cannot pay the rent for any reason, you should contact us straight away. We can offer advice on dealing with debt and arrears read more
How to pay your rent
Pay direct to our bank – this is the safest way to pay you rent.
Our landlord bank account details are :
SORT CODE 56-00-27
You must quote a payment reference (often your name or the property address you rent) to make sure we know the payment is from you.
On Line Bank Transfer
An online bank transfer is the easy way to transfer money. If your bank offers phone or online banking, you can transfer money directly to another account.
All you need is the account details of the person or company you’re paying.
• It’s fast. Most online, phone or standing order payments now use a new Faster Payments Service, which means that payments arrive the same business day.
• It’s usually free. The Faster Payments Service is generally free.
• It’s flexible. You can move money, pay bills and set up payments 24 hours a day.
• It’s safe, as long as you use the right payment details.
Our landlord bank account details are:
SORT CODE 56-00-27
A/C Number 08269602
Make sure you use the correct account number and sort code when you make a phone or online payment. Banks rely on these rather than the name of the person or company.
Debit Card / Credit Card
Call our payments line: 020 8649 8784 during office hours and we will process the payment and once validated we will issue a receipt.
You can pay your rent by cash only by visiting our offices and with an appointment.
Our offices are open weekdays from 10 a.m to 5pm.
You will be provided with a stamped receipt and this must be kept in a safe place so you can reconcile the payments when we provide you with your annual rent statement.
Housing Benefit Direct
If you are claiming Housing Benefit, you can ask your local council to pay your rent straight to us.
However, it is still your responsibility to make sure that we are receiving the payment.
Please don’t send any cash payments by post. You must always ask for a receipt if paying by cash.
Housing Benefit Tenants
Payments of housing benefit under LHA (LOCAL HOUSING ALLOWANCE)
All housing benefit is paid in arrears and is usually paid at fortnightly or four weekly intervals. This can cause and issue for you and for the landlords who are used to receiving rent in advance and in monthly instalments.
It is your responsibility to pay any shortfall in rent if your housing benefit entitlement is lower than the rent charged.
As a tenant it is essential that you keep accurate records when receiving housing benefit so you can make sure that payments are up to date.
Housing benefit is usually paid directly to the tenant. In certain circumstances, it can be paid to the landlord or managing agent:
• if the tenant has requested that payment be made directly to the landlord
• if the Council believes direct payment is in the best interests of the tenant
• if the tenant is 4 weeks or more in arrears.
If you cannot afford the shortfall you must contact us immediately. Doing nothing is not an option and can result in you losing your home.
In some cases, where there is a shortfall between the amount of rent you are charged and the amount of housing benefit you receive under the LHA system, the Council can authorise a short term “top up” payment, known as a Discretionary Housing Payment. You will have to apply for this.