Report Your Repair Online

We want to keep our homes in a good condition so our residents can enjoy living there.

Before completing the form please read the section on tenant’s responsibilities for repairs and maintenance. Please note we will carry out the repairs in accordance with our standard target time scale.

IT IS IMPORTANT THAT YOU ADVISE US OF THE PRECISE FAULT.
PLEASE SELECT CAREFULLY FROM THE VARIOUS ITEMS BELOW

TIME SCALE OF REPAIR – We set target times dependent on the type of repair and how urgent it is Read More

All non-emergency repairs can be reported by completing the form below.

In an emergency please call our office on 0870 428 1083 during office hours
(Mon – Fri 10am – 5pm) or send a text to 07797 8005 13 outside our normal office hours.
Please read our guide before you submit the faults
Alarm Bathroom
Blocked Waste Pipe Electric Heating
Electrical Fault Extract Fans
Fire Gas Central Heating
Kitchen Leak
Light Bulbs Mildew
Pests Vermin Smell Gas
Water Heated by Electricity Water Heated by Gas
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1 Step 1
Your Nameyour full name
Property Address:Enter your full address and postcode.
Mobile Phone No:Contact telephone number.
Urgent repairs
HeatingPlease be more specific
Hot WaterPlease be more specific
LeakPlease be more specific
WaterPlease be more specific
Electrical FaultPlease be more specific
Urgent repairs
KitchenPlease be more specific
Bathroom / ToiletPlease be more specific
DoorsPlease be more specific
WindowPlease be more specific
Walls and CeilingPlease be more specific
FloorsPlease be more specific
LaundryPlease be more specific
AlarmPlease be more specific
General Repair / Maintenance
ExternalPlease be more specific
Communal areaPlease be more specific
Pests / VerminPlease be more specific
Feel free to attach a photo of what needs repairing.Anything you feel would help us process the enquiry. (Upload up to 10 images)
cloud_uploadUpload
Repair location and other comments (e.g. upstairs, bedrooms, downstairs, kitchen)(Tell us of any relevant comments relating to the repair)*
0 /
Have you read our guidance notes above?Please be more specific
Appointment and Access
Can our contractor use our keys to carry out the repairs?

This may speed up the repair from our target date. Our contractors are professional and complaint when carrying our repairs when a tenant is not present. This may save you time and inconvenience by not taking time off work for booked appointments.

Can our contractor use our keys
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