Report Your Repair Online

We want to keep our homes in a good condition so our residents can enjoy living there.

Before completing the form please read the section on tenant’s responsibilities for repairs and maintenance. Please note we will carry out the repairs in accordance with our standard target time scale.

IT IS IMPORTANT THAT YOU ADVISE US OF THE PRECISE FAULT.
PLEASE SELECT CAREFULLY FROM THE VARIOUS ITEMS BELOW

TIME SCALE OF REPAIR – We set target times dependent on the type of repair and how urgent it is Read More

All non-emergency repairs can be reported by completing the form below.

In an emergency please call our office on 0870 428 1083 during office hours
(Mon – Fri 10am – 5pm) or send a text to 07797 8005 13 outside our normal office hours.
Please read our guide before you submit the faults
Alarm Bathroom
Blocked Waste Pipe Electric Heating
Electrical Fault Extract Fans
Fire Gas Central Heating
Kitchen Leak
Light Bulbs Mildew
Pests Vermin Smell Gas
Water Heated by Electricity Water Heated by Gas
Report a repair
  • Report a repair
    0
  • Your Name*Your full name
    1
  • Property Address:*Enter your full address and postcode.
    2
  • Mobile Phone No:*Contact telephone number.
    3
  • Your E-mail Address:*a valid email address
    4
  • Emergency*Only in case of emergency.
    Fire
    Smell gas
    5
  • Urgent repairs
    6
  • Heating*Please be more specific
    Gas Central Heating
    Electric heating
    7
  • Hot Water*Please be more specific
    Water heated by electricity
    Water heated by gas
    8
  • Leak*Please be more specific
    In kitchen
    In bathroom
    From ceiling
    From roof
    Other
    9
  • Water*Please be more specific
    Limited or no running water
    Other
    10
  • Electrical Fault*Please be more specific
    No Power
    Light Bulbs
    Power socket
    Panel Heaters
    11
  • Routine Repairs
    12
  •  

    13
  • Kitchen*Please be more specific
    Oven
    Hob
    Extractor Fan
    Kitchen Units
    Sink
    Tap
    Work top
    Other
    14
  • Bathroom / Toilet*select one or more
    Extract Fan
    Blocked Pipe
    Leaks Taps / Shower mixer
    Damp Mould
    Cistern / Flush
    15
  • Doors*Please be more specific
    Doorbell
    Internal Doors
    Locks and Key
    Lost key
    Main entrance door
    Other
    16
  • Window*Please be more specific
    Broken Glass
    Handle
    Opening or closing
    Lock
    Other
    17
  • Walls and Ceiling*Please be more specific
    Damp patch appearing
    Mould appearing
    Plaster
    Other
    18
  • Floors*Please be more specific
    Tiles damaged
    Loose boards
    Damaged skirting board
    Carpet damaged
    Other
    19
  • Laundry*Please be more specific
    Washing machine
    Tumble dryer
    20
  • Alarm*Please be more specific
    Smoke Detectors
    CO Detector
    Fire alarm - communal
    Other
    21
  • General Repair / Maintenance
    22
  • External*Please be more specific
    Drain pipes
    Blocked drain
    Gutter
    Lighting
    Fence
    Path
    Leaking roof
    Other
    23
  • Communal area*Please be more specific
    Bin store overfilled
    Intercom not working
    Lighting not working
    Communal door not locking /working
    Post box damaged
    Other
    24
  • Pests / Vermin*Please be more specific
    Insects
    Bedbugs
    Rodent / Mice
    Other
    25
  • Feel free to attach a photo of what needs repairing.*Anything you feel would help us process the enquiry. (Upload up to 10 images) Upload
      26
    • Repair location and other comments (e.g. upstairs, bedrooms, downstairs, kitchen)*(Tell us of any relevant comments relating to the repair)*
      27
    • Have you read our guidance notes above?*
      Yes
      No
      28
    • Appointment and Access
      30
    • Can our contractor use our keys to carry out the repairs?
      31
    • This may speed up the repair from our target date. Our contractors are professional and complaint when carrying our repairs when a tenant is not present. This may save you time and inconvenience by not taking time off work for booked appointments.
      32
    • Can our contractor use our keys*
      Yes - I give consent to use your keys to carry out the repairs during any weekday.
      No - Please arrange an appointment with me.
      33
    • Please read our guide before you submit the faults
      Alarm Bathroom
      Blocked Waste Pipe Electric Heating
      Electrical Fault Extract Fans
      Fire Gas Central Heating
      Kitchen Leak
      Light Bulbs Mildew
      Pests Vermin Smell Gas
      Water Heated by Electricity Water Heated by Gas
      36
    • 37