Before you report any repairs you should check who is responsible for the repair.
Please find a list of the repairs for which you are responsible for.

Fill out our repair request form available on our website. We will contact you regarding our solution to fix your maintenance request.

It is the landlord’s responsibility to arrange repairs to the property and any contents such as appliances. However it is the tenant’s responsibility for breakages.

The cost of these can be deducted from the deposit unless otherwise agreed. Please note that a tenant should report repairs and breakages as soon as they occur.

All maintenance issues are different, we ask that you use your best judgement in assessing whether the situation is an emergency or not.

You can find out more on

• Emergency Repairs
• Routine Repairs

Your Landlord has statutory obligations to maintain and repair certain areas and items in your property.

Your Landlord must ensure that:

• The gas appliances and pipework at the property are safe and is obliged to have a qualified engineer to test these on an annual basis. You will be provided with a copy of this certificate which should indicate that all of the appliances and pipework are safe.

• The electrical appliances that they have supplied to you at the property are safe. They will require access to your property in order for a qualified engineer to conduct this check on an annual basis.

• The structure of the building is maintained to include walls, drainpipes, guttering, roof and windows.

• The hot water and heating are operational. If they should malfunction, then your Landlord is responsible for ensuring that it is fixed, once you have altered them, in the shortest time possible.

Your landlord is not responsible for repairing any damage that you have caused at the property – this is your responsibility. Learn more

Unfortunately, lockouts are not considered an emergency. We do everything we can to help avoid you locking yourself out.
Therefore, the only reason will be if you have lost your key. If you are locked out after hours, you will need to contact a locksmith at your own expense.

If you are locked out during office hours contact us and in most cases we will be able to provide you with a new set of keys for a fee. You can borrow our set of keys and arrange a new set your self.

In most cases the 9-volt or lithium battery in your smoke detector needs to be changed. These can be purchased at your local market or hardware store. If you cannot reach the smoke detector due to vaulted ceilings, please complete a maintenance request form.

IT IS ILLEGAL TO DISCONNECT YOUR SMOKE DETECTOR.

If you notice leaking gutters, down pipes or water pouring from an overflow, please do let us know – even if it isn’t causing you a problem. It will help us to keep our repair costs down in the longer term. Also, let us know if you see that repairs are needed to communal areas around your house or block of flats in which you live. This might include repairs such as loose stair treads, broken handrails or uneven paving or refuse not being collected.

Like other repairs and maintenance issues, both Landlord and tenants are responsible for different things. Landlords are responsible for repairing:

• Access paths and steps to your front and back door, but not patios or garden paths.
• Maintaining our dividing fences.
• Fences bordering landlords land and owned by landlords.
• Gardening – where landlords have agreed this with you and there is a service charge.

It is down to you to make sure that you look after your own garden by:

• Keeping it tidy and free of rubbish.
• Making sure shrubs, hedges and trees do not become a nuisance to neighbours.
• Maintaining garden paths and patios.
• If you keep a dog, making sure that when it is in the garden it does not become a nuisance to neighbours.
• You are also responsible for dealing with ordinary ants, bugs and fleas, plus bees (the local authority holds a list of bee-keepers who may help) and wasp nests (unless they are in a shared area).

We may be able to help you with some of these problems if you are elderly or disabled.

Landlords are not responsible for repairs caused as a result of damage or neglect by you, your family, your visitors or your pets, including any accidental damage or any alterations you have made. In some circumstances, if you damage our property we will consider that you have broken your tenancy agreement. If we have to carry out repairs caused by you we will charge you the full cost of the work, including our administration costs.

If you cause serious damage to our property, you risk losing your home.

If damage has been caused to your home by criminal action you must report this to the police so that they can investigate the matter.

Condensation is caused when warm air meets a cold surface. It can damage your home, clothes and bedding if you leave it untreated. It can also cause mould to grow on walls and ceilings.

You can reduce condensation by:

• Making sure your home is warm and well ventilated – so do not block up airbricks.

• Opening windows or using any ventilation and closing the kitchen door when cooking.

• Opening windows or using any ventilation and closing the bathroom door when washing and drying clothes.

• Keeping your home warm by making sure that there is a gap between your radiators and any furniture.

• Don`t dry clothes inside. Or if you must then choose a room and keep the window of that room open until clothes are dry. Or use a condensing drier. Dry clothes outside wherever possible

• Keep windows open for as long as possible, especially after bathing or cooking.

• Always use extractor fans where available.

Download and read More – Understanding Damp and Mould

Watch useful video – Condensation or Damp?

Here’s a video clip showing tips on how to help keep your bathroom clean and mould-free.

Following this advice not only helps avoid mould but also reduces the cleaning time.